Privacy Policy
Here at Page & Gunstone Equine Vets we are committed to protecting your privacy.
Our Privacy Policy together with our Terms and Conditions sets out how we process any personal data we collect from you and it includes any data that we hold either electronically and / or in paper files.
We confirm that we will comply with all the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) which is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA). We do not sell, rent or lease any personal information collected from you to any third parties.
Personal Information We Collect and Process
• Your Name(s)
• Postal Address
• Address of where your Horse(s) are kept
• Email address
• Contact telephone numbers e.g. Landline, Mobile, Work
• Payment details (if paying online or via telephone)
• Insurance details
• Your Horses/Animals details e.g. Name, Breed, Gender, Age, Colour, Clinical history, Diagnostic imaging, Microchip number
Where do we collect Information from?
• Through formal engagement with you in person whilst providing a professional service
• Our website, through completing online forms
• During telephone calls
• Social media platforms
• Website visits e.g. Technical information including Internet protocol (IP) address used to connect your computer to the internet, browser type, time zone settings, operating system used. Please note NO data is shared with any third parties.
How we use your Personal Data
• For the legitimate interest in conducting and delivering of our Veterinary Services
• To maintain your horse(s) medical records
• To send Appointment, Vaccination and Dental reminders
• To process payments and any other financial transactions
• For the delivery of Marketing, where we have your consent (See our Terms and Conditions)
How long do we retain your Personal Data
• We will only hold onto your information for as long as we have a legitimate business need
• Once there is no longer a legitimate business need, your Personal Data will be securely destroyed or anonymised where destruction is not technically possible.
Your Rights
• You have the right to know what information we hold about you and your horse(s) and or animals
• You have the right to have any information we hold corrected if inaccurate or incomplete
• You have the right to ask us to delete any personal information about you
• You have the right to object our processing of your personal data
• You have the right to restrict processing of your data
• You have the right to request and obtain and reuse your personal data for your own purposes
• You have the right to withdraw any Marketing Preferences at any time
Contact
If you contact us to implement any of the above rights, we will need to positively identify that we are speaking to the account holder in order to deal with the request. You can email us at office@pgequinevets.co.uk
For any enquiries regarding this Policy statement, please contact our Team on 01948 800407.
