Was your initial phone call answered promptly?

Yes

No

Was our telephone response courteous and helpful?

Yes

No

Do our regular working hours suit your needs?

Yes

No

Was the vet helpful and careful with your horse?

Yes

No

Did the vet explain your horse’s problem clearly and completely?

Yes

No

Did you feel that your vet’s examination was thorough?

Yes

No

Did the vet answer your questions completely?

Yes

No

Do you feel that your horse received quality professional healthcare?

Yes

No

If you attended our inhouse facility did you find our facility clean?

Yes

No

Not applicable

If your horse was admitted for treatment at our facility, did the stay duration seem reasonable for the illness/injury?

Yes

No

Not applicable

After the stay, was your horse returned to you clean?

Yes

No

Not applicable

Were our payment terms clearly communicated to you?

Yes

No

Was the billing presented in adequate detail?

Yes

No

Would you recommend our veterinary practice to your friends?

Yes

No

Have you visited our Website or Facebook page before?

Yes

No

Date service was provided

MM

DD

YYYY